Bridging systems & human experiences

I create experiences that connect people with the systems and services they interact with daily. With expertise spanning program management, service design, user experience, and learning experience design, I bring a holistic approach to solving complex challenges. I specialize in understanding the complete ecosystem—from organizational processes to individual touch points—designing solutions that are intuitive, meaningful, and drive real impact.

My career path across Program Management, User Experience, Service Design, and Learning Experience isn't accidental—it's a deliberate journey to understand how people learn, work, and interact with their environments.

Program Management

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User Experience

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Service Design

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Learn more about my experience

About me

Learning Experience

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*Let's Chat*

My Skills

Past Projects

The Atlas Project

The Echo Project

The Brightline Project

The Lumen Project

Jessica is a freelance Product Designer based in Portland Oregon.

Let’s work together.